The rest of us worked on, but directed a cautious ear towards the conversation the irate customer was having with our manager. Apparently, he wanted a refund on a blender purchased, by his own admission, SEVEN years ago. On a blender which was obviously very used, battered, and mishandled. On a blender that we were not even sure was purchased from us because he had no receipt.

The customer is not always right.
This customer was definitely not right.

There was a customer today. The customer asked for Brad's manager, the store manager. He was not present today. The customer grew more impatient. He was asked to leave the store, with a threatened security officer presence if he were to avoid compliance. The customer got angry. The customer reached over the counter and grabbed Brad's shirt collar before pushing Brad backwards onto the ground. Brad excused himself and went off to the back. The customer was appalled. He started playing the role of a nuisance ass to perfection.

There was a customer today. Brad stormed out of the back - shouting obscenities along his torrid flight back to the customer. The customer rudely inquired as to why he'd gone, whereupon Brad decked him with such force that the customer fell to the floor. Brad then told the guy that he'd gone to clock out so that the store wouldn't be liable. People - don't FUCK with Brad.

There was a customer today. There will be a patient in a doctor's office tomorrow.